Why does the court-appointed attorney refuse to speak with me about my family member’s criminal case?

In criminal cases, a defendant and the lawyer have a privilege to refuse to disclose and to prevent any other person from disclosing confidential communications made for the purpose of facilitating the rendition of professional legal services. Furthermore, in criminal cases, a client has a privilege to prevent the lawyer from disclosing any fact by reason of the attorney-client relationship.

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1. Can you tell me what my court date is or the status of my case?
2. Can I reset my case over the phone?
3. Why will the court staff not answer my questions about my case when I call?
4. Why does the court-appointed attorney refuse to speak with me about my family member’s criminal case?
5. How do I obtain a copy of my records?