Why will the court staff not answer my questions about my case when I call?

The court staff is not licensed to practice law and cannot give legal advice, therefore they are prohibited from answering certain questions.

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1. Can you tell me what my court date is or the status of my case?
2. Can I reset my case over the phone?
3. Why will the court staff not answer my questions about my case when I call?
4. Why does the court-appointed attorney refuse to speak with me about my family member’s criminal case?
5. How do I obtain a copy of my records?