Why do not the court staff answer my question when I call pertaining to my case?

The court staff is not licensed to practice law and cannot give legal advice therefore they are forbidden from answering those types of questions.

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1. Why does the court-appointed attorney refuse to speak with me about my family member’s criminal case?
2. Can I reset my case over the phone?
3. Why do not the court staff answer my question when I call pertaining to my case?