Support Services Division

Captain Kelly Fair supervises the Support Services Division which is comprised of five sections: Professional Standards, Radio Services, Quartermaster, Technical Services, and Training.

Professional Standards

The Professional Standards Unit consists of one sergeant,  three background investigators, two administrative assistants, and one personnel specialist. All employees report directly to the Support Services Captain. The Professional Standards Unit involves assisting the public with general inquiries, processing job applications, including vacancy announcements, receiving applications, testing applicants, and coordinating interviews and review boards. The Professional Standards Unit prepares and maintains a variety of personnel files, and is the liaison between the Sheriff's Office and the Denton County Human Resources.  

Our background investigators are responsible for conducting thorough background investigations for both internal and external applicants. The investigator screens and evaluates candidate viability based on initially submitted documents. The investigator conducts investigative interviews to establish a candidate's work history, professional aptitude, and state and agency dis-qualifiers. The investigator researches and reviews compiled resource information to corroborate and substantiate candidates' background investigation.  

Radio Services

The Radio Services Unit consists of one manager, and three radio system specialists. This Unit is responsible for managing and maintaining the 4-site Denton County Motorola P25 Phase 2 Trunked Radio System, a 4-site V.H.F. simulcast paging system.  They are also responsible for maintaining approximately 1400 mobile and portable radios owned by Denton County departments. 

The City of Lewisville joined the Denton County Motorola P25 Phase 2 Trunked Radio System in 2016. Through an agreement with the City of Lewisville, Denton County Technical Services also supports and maintains the three radio sites owned by the City of Lewisville, the Lewisville Police Department Dispatch Center communications equipment, and the approximately 750 mobile and portable radios used by the City of Lewisville departments.   

 The City of Denton joined the Denton County Trunked Radio System in 2020.  They have two radio tower sites and a dispatch console site at Denton Police Department and one at the Denton Municipal Electric facility.  The City of Denton has its own radio technicians that maintain and programs their approximately 1100 radios, and maintain their radio sites, along with assistance from Motorola.

In addition, Denton County and DENCO 911 co-own a new 20-site microwave radio network that provides primary connectivity to all of the radio tower sites, and it provides the backup connectivity for DENCO 911 should any underground utilities become compromised.  Denton County Sheriff's Office Technical Services manages and maintains the microwave equipment with support from D.E.N.C.O. Technicians.   

Technical SERVICES

The Vehicle Technician performs complex installation, maintenance, and repair work for the Sheriff's Department vehicles. Work involves the maintenance and repair of a variety of electronic systems and equipment. The Vehicle Technician is responsible for assisting in planning and research for the acquisition and development of improved technical systems. The Vehicle Technician installs, maintains, and troubleshoots problems and perform repairs, as necessary, on various electronic systems and equipment, including, but not limited to, radios, video systems, computer equipment, electrical lighting systems on sheriff's vehicles including boats, and ATV's; also installs computer equipment on other department vehicles and radios on State vehicles. The Vehicle Technician performs administrative duties and compiles data for special projects or reports, as assigned.

quartermaster

The Quartermaster is responsible for coordinating and managing the department's Quartermaster system. This includes maintaining and issuing equipment to both sworn and non-sworn personnel; maintaining accurate records; communicating with and purchasing equipment from various private vendors; coordinating closely with departmental administrators, managers, supervisors, and other personnel; database information, preparing written documents; attending meetings, researching equipment options; and assisting in the projection development, management and implementation of Quartermaster-related budgeting and expenditures. Also, the Quartermaster acts as the Fleet Coordinator, which includes the overseeing of approximately two-hundred and fifty vehicles. Those vehicles have marked and un-marked Law Enforcement cars and trucks, boats, watercraft, ATV's and trailers.  

Training

The Training Unit is responsible for meeting the training needs and requirements for all of the Agency's 600+ personnel.  The Training Unit also maintains all training records, schedules training, and manages the Denton County Firearms Training Facility. The Training Unit conducts audits on all certified personnel and makes proper notifications in regards to training requirements for licensing and compliance. 

The Training consists of a Lieutenant, Training Coordinator with the rank of Sergeant, Training Deputy, and Rangemaster.  The Training Unit Rangemaster is responsible for the firearms training facility. The Training Unit is responsible for facilitating multiple state-mandated training courses, which include conducting the Basic County Corrections Course to certify all new Detention Officers.  Coupled with the Basic County Corrections Course are additional classes that exceed state requirements. The training Unit offers law enforcement related to continuing education courses for career development and to maintain professional standards.   

The Denton County Sheriff's Office Firearms Range is utilized by multiple law enforcement agencies to facilitate firearms training and qualifications, which include rifles, shotguns, pistols, and less lethal munitions. The Training Unit provides educational opportunities to its employees to advance their proficiency and certifications. The Training Unit is also responsible for monitoring the field training of new Peace Officers, Detention Officers, and Communications Officers.